aagobd Privacy Policy: How We Handle Your Information
aagobd collects and uses your personal information only to run your account, process transactions through Nagad, Rocket and Bank Transfer, and keep your sessions secure across devices. This policy sets out exactly what we collect, why we collect it, and the choices available to you — availability of services depends on your local law and eligible regions.
Account data protection
Local payment privacy
Device session security
Your right to review
POLICY SCOPE DETAIL
What This Policy Covers and How We Apply It
When you open an account with us, we collect the details you submit during registration — your name, contact number, email address and the payment method identifiers linked to your wallet. For transactions processed through Nagad, Rocket or Bank Transfer, we store the reference data needed to match your deposit or withdrawal record to your account history. We do not store full payment credentials on our servers; payment rails handle their own authentication steps. Browsing and session data — the pages you open, your device type and your approximate network region — are collected automatically to keep your login state consistent whether you switch from mobile browser to desktop or back. We use this data to serve the right lobby content to your device, resolve account queries raised through support, and detect unusual access patterns that may indicate unauthorised use. Data is not sold to third parties. Third-party game studios whose content appears in the lobby — such as JDB, PG Soft or CQ9 — operate under their own data practices for in-game events; our policy covers only the data we collect at account and platform level. Access to and availability of this service depends on your local law and the eligible regions we operate in at any given time.
Nagad transaction references
Rocket payment records
Bank Transfer identifiers
Account session data
Device continuity logs
INSIDE AND OUTSIDE
Where This Policy Applies Across Your Account
Not every interaction on or around the platform falls under the same data rules. We cover what we collect directly; third-party services operate under their own terms. Below is a clear breakdown of what sits inside and outside this policy's coverage.
Account Access
Data collected when you log in, reset your password or switch devices is fully within this policy. We control how that data is stored, how long it is kept, and who on our support team can access it to help with your query.
Payment Transactions
When you transact via Nagad, Rocket or Bank Transfer, we record the reference and amount on our side. The payment provider processes authentication independently; their privacy rules apply to the steps that happen inside their own app or gateway.
Site Content and Lobby
Pages you browse, game rooms you open and the session data generated while you navigate the lobby are covered here. We use this to maintain your signed-in state and to surface relevant content on your return visit.
Third-Party Services
Game studios like JDB, CQ9, PG Soft and others whose titles appear in the lobby collect in-game event data under their own policies. Links that take you away from the platform are outside our scope; check those sites' own privacy terms.
YOUR ACCOUNT CHOICES
Practical Steps to Review or Correct Your Data
You have clear actions available to you under this policy, and none of them require a formal legal process to start. The simplest route is your account settings page, where the contact number, email address and linked payment method on record can be reviewed directly. If something looks wrong — a number that is no longer yours, or a wallet reference from a payment method you no longer use — you can raise a correction request through our support channel and we will verify and update the record. For a full summary of the data we hold against your account, submit a data review request via the support route described in the contact section below; we will respond through the same channel. If you have concerns about how a specific piece of data was collected or used, those questions are best raised directly with our support team so we can trace the specific event. We do not require you to close your account to exercise any of these options.
Review Your Records
Open your account settings to see the contact details, email and payment method references currently on file. You can check whether each detail is current without contacting support first.
Correct Account Details
If your registered mobile number or linked Nagad, Rocket or Bank Transfer reference is outdated, raise a correction request through support. We verify ownership before updating any detail.
Request a Data Summary
Submit a request through the support channel to receive a summary of what personal data we hold for your account. We respond through the same channel you used to make the request.
Raise a Policy Question
For any question about how a specific piece of your data was collected, stored or used, contact us directly. Supply your account identifier so we can trace the relevant record and give you a specific answer.
REACH US DIRECTLY
Contact Routes for Privacy Queries
If you need to ask about your data, request a correction or raise a concern about how this policy has been applied to your account, the routes below are the ones we actively monitor. Use the channel that works on your device — all three can handle privacy-related questions.
Live Chat
Open the chat widget from any page on the site while you are signed in. Mention that your query is privacy-related so it is routed to the right team member. This is the fastest route for account-specific questions.
Email Support
Send your privacy query or data correction request to our support email address listed in the contact section of your account area. Include your registered mobile number so we can locate your account record.
Help Centre
The Help Centre in your account area includes a dedicated privacy and data section where common requests — correction, review, withdrawal of optional consent — are explained with the steps to follow on a mobile browser.
HOW WE PROTECT DATA
Our Approach to Data Handling and Account Security
Every layer of how we store and process your information is designed around your account staying secure and your data staying accurate. Here is how each key area works in practice.
Cookies and Session Tracking
We use session cookies to keep you signed in as you move between the lobby, account page and support chat on your phone. Preference cookies remember your last device settings. You can clear cookies through your browser, though doing so will sign you out of your current session.
Data Retention
Account data is kept for as long as your account remains active and for a period after closure as required by financial record obligations. Transaction references for Nagad, Rocket and Bank Transfer deposits are part of that retained record. When retention periods expire, records are deleted from active systems.
Access Controls
Only authorised support staff can access your personal record, and only in the context of a logged query or compliance check. Account changes triggered through support require identity verification against the details on file before any update is applied.
Policy Updates
When we update this policy, the revised version is published here with the effective date noted at the top of the page. Continued use of your account after a policy update means you have had the opportunity to review the changes. For material changes, we will notify you through your registered contact.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Privacy Policy Questions
These are the questions we hear most often about how personal data is handled, what rights you hold and how to act on them through your account.
What personal data does aagobd collect when I open an account?
We collect your name, mobile number, email address and the payment method reference you link to your account — for example a Nagad or Rocket wallet identifier. We also collect device and session data automatically when you browse the platform. We do not collect more than is needed to run your account.
Is my Nagad or Rocket payment information shared with anyone?
Payment reference data is used only to match your transaction to your account record. We do not sell it or share it with third parties for marketing. The payment provider processes authentication on their own systems under their own privacy rules; we only see the transaction reference and amount on our side.
Can I ask to see what data is held against my account?
Yes. Submit a data review request through the support chat or email route listed in your account area. Include your registered mobile number so we can locate the right record. We respond through the same channel with a summary of the data we hold.
How do I correct a wrong mobile number or email address on my account?
Go to your account settings page first — you can see the details currently on record there. If a correction is needed, raise a request through live chat or email support. We verify ownership of the new detail before updating anything, so have your account identifier ready when you contact us.
Does this privacy policy cover in-game data from studio titles in the lobby?
Our policy covers data collected at account and platform level — login, session, payment references and support interactions. Studios like JDB, PG Soft and CQ9 whose game content appears in the lobby handle in-game event data under their own privacy practices. Those are separate from ours.
What happens to my data if I close my account?
After closure, we retain your account and transaction records for the period required to meet financial record obligations. Once that retention period ends, records are removed from active systems. During the retention window, you can still raise a data query through email support using your registered contact details.
Mobile / App